Effective Date: October 2025
Last Updated: October 2025

Welcome to De Vierra.
These Terms & Conditions govern your access to and use of our website https://devierra.com and our related services, including the purchase of customized luxury chocolates, cakes, and other handcrafted products.

By visiting our website or placing an order, you agree to these Terms & Conditions.
Please read them carefully before using our services.

1. About Us

De Vierra is a luxury confectionery brand specializing in handcrafted and personalized chocolates, cakes, and gift products.
Our website is operated at https://devierra.com.
You can reach us at info@devierra.com for any questions or concerns.

2. Eligibility

To use our website or place an order, you must:

• Be at least 18 years old, and
• Provide accurate and complete personal information during checkout.

We reserve the right to cancel or refuse any order that does not meet our criteria.

3. Products and Custom Orders

Each De Vierra creation is handcrafted to order and often customized according to your request.
Because our products are perishable and made specifically for you, slight variations in design, color, or decoration may occur — this is part of their handcrafted nature.

Important:

• Once production has begun, orders cannot be canceled, modified, or refunded.
• Please double-check all details (name spellings, messages, colors, etc.) before confirming your order.

4. Pricing and Payments

All prices on our website are listed in the local currency (PKR or EUR depending on region) and include applicable taxes unless otherwise stated.

Payments must be made in full at the time of ordering through our secure payment gateway.
We accept major debit/credit cards and other listed payment methods.

De Vierra reserves the right to update product prices or offers at any time without prior notice.

5. Delivery Policy

We take great care to deliver your order on time and in perfect condition.
Delivery times and charges will be displayed at checkout and may vary based on location and order size.

However, we are not responsible for delays caused by:

• Incorrect or incomplete delivery addresses,
• Unreachable recipients,
• Unforeseen courier or weather-related issues.

Once an order leaves our facility, the risk passes to the customer.

If we fail to deliver the correct order or deliver on time due to our own error, we may offer a replacement or refund at our sole discretion (see Refund Policy).

6. Return & Refund Policy

Because all De Vierra products are customized and perishable, all sales are final.
No returns or refunds are accepted except in the following cases:

• The order was not delivered on time due to our mistake.
• The product received was incorrect or significantly different from what was ordered.

For such cases, please contact us within 24 hours of delivery at info@devierra.com with your order details and clear photos of the received product.

7. Intellectual Property

All content on this website — including logos, designs, product images, text, graphics, and videos — is the exclusive property of De Vierra and protected under copyright and trademark laws.

You may not use, copy, reproduce, or distribute any part of our website content without written permission from De Vierra.

8. Limitation of Liability

To the fullest extent permitted by law:

• De Vierra shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
• Our total liability for any claim shall not exceed the total amount paid for the order in question.

De Vierra products are made in facilities that may handle nuts, dairy, gluten, and other allergens. Customers are responsible for notifying us of any allergies before ordering.

9. Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

We reserve the right to suspend or terminate any account found to be involved in fraudulent or abusive activity.

10. External Links

Our website may contain links to third-party websites or services (such as payment processors or social platforms).
De Vierra is not responsible for the privacy practices or content of those websites.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Luxembourg (or Pakistan, if your business is legally based there — please confirm where your company is registered).

Any disputes arising under these terms will be subject to the exclusive jurisdiction of the competent courts of that location.

12. Changes to These Terms

De Vierra reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Changes will be effective immediately upon posting on this page.
We encourage you to review this page periodically.

13. Contact Us

For questions about these Terms & Conditions, please contact us at:

De Vierra
Email: info@devierra.com
Website: https://devierra.com